FUSIONCARDS

This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform.

 

Cancellations

Cancellations will only be considered if the request is made within 3 days of placing the order.

However, cancellation requests may not be entertained if the orders have been communicated to such sellers or merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

CARDGENIE FINANCIAL SERVICES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund or replacement can be made if the user establishes that the quality of the product delivered is not good.

 

Damaged or Defective Items

In case of receipt of damaged or defective items, please report the same to our customer service team. The request will be entertained once the seller or merchant listed on the Platform has checked and determined the issue at its own end. This must be reported within 3 days of receipt of the product.

If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. After review, the customer service team will take an appropriate decision.

For products that come with a manufacturer’s warranty, please refer the issue directly to them.

 

Refunds

In case of any refunds approved by CARDGENIE FINANCIAL SERVICES PRIVATE LIMITED, it may take up to 7 days for the refund to be processed.